Shipping and return policy
USPS® Coronavirus Updates: Expected Delivery Changes
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
All purchases made at nybkusa.com are inclusive of FREE WORLDWIDE SHIPPING from Seoul, the high-tech city also known to have highly skilled opticians and a fast lens processing time. There is no minimum order requirement or hidden fee, simply add your items to the cart and check out.
[Exchange & Return]
NYBK gladly accepts exchanges if you are not satisfied with your item.
NYBK carefully examines and packs products for a safe delivery. However, if you find any damage with the product upon its arrival, we will provide an exchange for a new one free of charge. To exchange the damaged item, customers must return it within 2 weeks of purchase.
Customers may return in 30 days if they are not satisfied with the purchased product. Unfortunately, we are currently unable to offer a 'free try on an return' option. Except for exchanges for damaged items, customers will be responsible for return shipping costs.
If you need further assistance or have any questions, please feel free to contact us.
*Customized prescription lens installed frames are non-refundable/exchangeable.